Use Your Work Benefits in Bradford, with Direct Billing

Most people in Bradford who have health coverage have it through work. These plans are called work benefits, group benefits or extended health care (EHC) benefits, and they usually set aside a yearly amount for treatments such as custom orthotics, physiotherapy, chiropractic care, massage therapy and acupuncture. WellCare Medical bills most plans directly for treatment, so you pay only the part your plan does not cover. Custom orthotics are paid for at the clinic and claimed from your plan.

Every plan is different. Most extended health plans list these treatments separately, each with its own yearly limit:

• Custom orthotics. Usually a set amount per pair, with a limit on how often a new pair is covered. Plans ask for a prescription that gives the reason for the orthotics. You pay at the clinic and submit this claim yourself.
• Physiotherapy. A yearly dollar amount or a number of visits.
• Chiropractic care. A yearly dollar amount, sometimes with a limit for each visit.
• Registered massage therapy (RMT). A yearly dollar amount. Some plans ask for a doctor's note first.
• Acupuncture. Covered by many plans, sometimes only when it is given by a particular type of practitioner.

We bill directly for physiotherapy, chiropractic care, massage therapy and acupuncture:

• Bring your benefits details. We need the name of the insurer, your group or policy number and your member ID. If you are covered under a spouse's or parent's plan, we also need the plan member's name and date of birth.
• We check your coverage at the front desk, where the insurer allows it.
• We send the claim to your insurer after each visit.
• You pay only the difference, if your plan does not cover the full fee.

There is more detail on how direct billing works.

Custom orthotics are not billed directly. You pay for them at the clinic, and once you have received them you submit the claim to your insurer yourself, with the invoice showing your payment, the proof of purchase and the gait analysis. Check with your plan whether it asks for anything else, such as a doctor's referral, and how often it covers a new pair.

Your plan booklet, your insurer's app or the number on your benefits card will tell you:

• the yearly maximum for each treatment, and how much of it you have used
• the percentage paid for each visit, and any limit per visit
• whether a doctor's referral or prescription is needed. This is common for orthotics, massage therapy and physiotherapy
• the date your plan year resets
• whether you are also covered under a spouse's plan

If you are not sure how to find this, call us at (365) 247-0440 and we will help.

Many plans reset on January 1, and some reset on the date the policy began. Amounts you have not used usually do not carry over to the next plan year. Check what you have left and book the care you need.

These are the clinic's full fees, so you can work out your share if your plan pays part of a visit.

See fees and prices for how payment works.

Walk-ins are welcome for every treatment on any day we are open. If we have availability we will see you right away. Calling ahead is the best way to avoid a wait. We are accepting new patients for every treatment. Bring your benefits card and we can bill your plan for your treatment the same day.

You do not need insurance to be treated here. Our private billing packages are there for people who are paying themselves, and for treatment that continues after a plan's yearly limit is reached.

Treatment for car accident injuries is claimed through auto insurance. Under policies issued or renewed on or after July 1, 2026, the auto insurer pays first, which leaves your work benefits for other care. See car accident (MVA) rehabilitation.